Leadership

Thought Leadership

Welcome to our Thought Leadership hub, where we share insights, trends, and expertise designed to inspire innovation, spark new ideas, and drive meaningful progress
in the industry.

Why an Industry Editor Decided Negotiation Was the Story Worth Telling

Why negotiation is the most critical skill in insurance claims.

Negotiation Isn't a Task. It's the Job. Most Defense Teams Still Treat It Like an Afterthought.

Why claims professionals must lead negotiations, not delegate them.

The First Offer Sets the Story. Most Defense Teams Let Plaintiffs Write It.

How defense teams can take back control of the claims narrative.

Negotiation Is the Most Underdeveloped Skill in Claims. Here's What It's Costing Carriers.

What poor negotiation skills are costing carriers—and how to fix it.

AI Levels the Playing Field. Talent Wins It.

How AI levels the claims playing field while human judgment wins.

The Defense Intelligence Gap: Why Carriers Are Losing Ground at the Negotiation Table

Why carriers are losing ground at the negotiation table to plaintiff AI.

Why Written, Evidence-Based Negotiation Is Now the Defense Industry's Biggest Lever

Why written, evidence-based offers are defense's most powerful tool.

Why Claim Professionals Must Lead the Next Chapter

More frequently than not, claim professionals have the purse strings but counsel does the talking.

The Tripling of Verdict Size Post-COVID

In a detailed analysis recently published on Carrier Management, Taylor Smith examine the dramatic..

Is the Insurance Industry at an Inflection Point?

The defense side of the insurance industry is facing serious pressure. According to Taylor Smith...

Variability in Risk Factor Use for Venue and Plaintiff Attorney Risk Scoring

The litigation landscape is becoming increasingly data-driven, with both plaintiff and defense teams

Negotiating Claims in the Age of AI-Enabled Plaintiff Advocacy

As the plaintiff bar rapidly adopts AI to strengthen their negotiation tactics, defense teams are...

Are We Losing Our Negotiating Power?

Originally published in Insurance Thought Leadership on October 7, 2024, an article by Taylor Smith

Responding to the Plaintiff Bar’s Adoption with AI

The plaintiff bar is adopting AI faster than many in the insurance defense world expected

The Plaintiff Bar Is Winning in AI

The plaintiff bar’s unprecedented investment in AI presents a real and present danger to the insuran